Privacy Policy

1. Introduction

Protecting your personal data is a priority for Insurance Broker's Solution Europe. This privacy policy informs you about how we collect, use, and protect your personal data in accordance with the requirements of the General Data Protection Regulation (GDPR) and applicable Luxembourg legislation.

2. Data Controller

The data controller responsible for personal data collected on this website is Insurance Broker's Solution Europe, a public limited company registered under number B108838, with its registered office at Route de Luxembourg 68, 4972 Dippach, Grand Duchy of Luxembourg .

3. Types of Data Collected

We only collect personal data that you voluntarily provide when you:

  • Fill in a contact form with your details (name, surname, email address, phone number) and your request.
  • Download documents or subscription questionnaires, although these do not constitute a final subscription.
4. Purposes of Processing

The personal data collected is used for the following purposes:

  • Responding to your contact requests.
  • Providing you with information about the insurance products we offer.
  • Allowing you to download subscription questionnaires for informational purposes.
  • Fulfilling our legal, regulatory, professional, and/or contractual obligations.
5. Legal Bases for Processing

The processing of your data is based on the following legal grounds:

  • Consent: We obtain your consent when you fill in a contact form or request information.
  • Performance of a contract: Processing may be necessary to respond to a specific user request, although no contract is concluded via the website.
  • Regulatory obligation: When we are required to process your personal data to comply with a legal obligation or provide information to a public authority, tax authority, regulatory authority, or judicial authority.
  • Legitimate interests: We process your personal data if it is in our legitimate interest to do so in order to manage our business effectively in compliance with regulations, provided that this interest does not override your own interests.
6. Data Sharing

We only share your personal data with third parties in the following cases:

  • With trusted service providers who assist us in managing contact requests (e.g., email service providers).
  • If required to comply with a legal obligation.

Your data will not be sold or exchanged for commercial purposes.

7. Data Retention Period

We retain your personal data only for the time necessary to respond to your request or to meet legal obligations, after which it is securely deleted.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right of access: You can request a copy of the data we hold about you.
  • Right to rectification: You can request the correction of incorrect or incomplete data.
  • Right to erasure: You can request the deletion of your personal data, subject to certain conditions.
  • Right to restriction of processing: You can request the restriction of data processing in certain situations.
  • Right to data portability: You can request the transfer of your data to another service provider.
  • Right to object: You can object to the processing of your data for legitimate reasons.
  • Right to information: You can request confirmation of whether or not your personal data is being processed.
  • Right to lodge a complaint: You can lodge a complaint with the data protection supervisory authority.
  • Right to withdraw consent: If you have given your consent for data processing, you can withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, you can contact us by email at info@ibseurope.com or by mail at our address mentioned above.

9. Data Security

We implement technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.